For holistic user education, you should consider both "push" and "pull" help. Chameleon enables you to do both, and below are the two methods you can use to deliver "pull" help through Manual Tours: Tour Links and Launchers.

Chameleon provides a unique link for each Manual Tour, which can be used to start it remotely.

These links can be put to good use by including them in help articles, live chat, blog posts, and email announcements; and are definitely a great way to provide interactive guidance for users and bring them to your app from external sources.

To successfully use Tour Links, make sure that:

  • Your Tours are live -- the most recent published version of the Tour will load with the link.

  • Chameleon is properly installed on all pages where the Tour shows. Learn more here.

You can find the unique link for your Tour once you set the Delivery Method to Manual, and configure the first URL correctly. 

This link will redirect the user to the URL defined above, regardless of Tour's first Step URL. The Tour will show for any user that accesses the link, irrespective of whether the user is part of the target audience or has seen the tour before.

Note: If no protocol setting is included Chameleon will prefix http:// onto the indicated Tour start URL. If your web app requires https, make sure to include it, or make sure your app redirects http URLs to https.

Dynamic URLs

If the first step of your Tour is matched to a dynamic URL (e.g. using a wildcard or regex) then you must first specify the exact URL to load with this Tour link.

You can also use variables/merge tags to personalize your Tour start URL, in case you're looking to send this Tour Link to many users, each with their unique URL.

👉 Learn more about handling URLs in Chameleon

Warning

If you're using variables within the URL to be loaded, then Chameleon needs to be able to read the relevant user data, which cannot happen when cookies are disabled. Some browsers (e.g. Safari) disable cookies by default (the setting for "Website Tracking: Prevent cross-site tracking" is checked) so in these instances, the Tour link will not be able to load the appropriate URL and start the Tour. 

Launchers

Another way to deliver "Pull" help is using Launchers.  Which provide an off-the-shelf customizable widget to display a menu of Tours that users can self-start as per their convenience.  

A Manual Tour can be included in a Launcher using a Launcher Item: learn how here.

👉 Learn everything about Launchers

Note: The number of Launchers available to customers will vary by plan. Find the differences between the different plans by visiting our Plans page.


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