Troubleshooting

If an Experience doesn't show or something unexpected happens

10 articles in this collection
Written by Pulkit Agrawal, Aaron Cody, and Suzan Akinyemi

How to get help or advice

We can help investigate or troubleshoot an issue or offer some feedback to help improve your design

Written by Pulkit Agrawal
Updated this week

How to find the ID of your Chameleon Experience

Use the ID in our Get Help page to get faster troubleshooting help

Written by Pulkit Agrawal
Updated this week

Setup and installation issues

I don't see the Chameleon Builder

Troubleshooting around not seeing the Builder sidebar on your website.

Written by Pulkit Agrawal
Updated this week

Content Security Policy (CSP) errors

What to do if the Chrome Extension indicates that a CSP is blocking Chameleon from running on the page

Written by Pulkit Agrawal
Updated this week

Users not identified error

If you see this within the Chrome Extension

Written by Pulkit Agrawal
Updated this week

Correctly identifying your users

Understand how to identify your users and fix the most common issues.

Written by Suzan Akinyemi
Updated this week

My Tour is not showing up

Troubleshooting steps to take when you or your users are not seeing a Tour as expected

Written by Pulkit Agrawal
Updated this week

Advanced troubleshooting & debugging for Tours and Experiences not showing

Use console commands to investigate why users are not seeing Experiences of if they are seeing an Experience when they shouldn't be

Written by Aaron Cody
Updated this week

Editor issues

I can't scroll down the Chameleon Editor

If you're having trouble moving the Sidebar relative to your page

Written by Pulkit Agrawal
Updated this week

Typing breaking when using Chameleon

How to stop conflicts between keyboard shortcuts and typing within the Chameleon Editor

Written by Pulkit Agrawal
Updated this week