Troubleshooting

If an Experience doesn't show or something unexpected happens

9 articles in this collection
Written by Pulkit Agrawal and Aaron Cody

How to get help or advice

We can help investigate or troubleshoot an issue or offer some feedback to help improve your design

Written by Pulkit Agrawal
Updated this week

How to find the ID of your Chameleon Experience

Use the ID in our Get Help page to get faster troubleshooting help

Written by Pulkit Agrawal
Updated this week

Setup and installation issues

I don't see the Chameleon Editor

Troubleshooting around not seeing the Chameleon Editor sidebar on your website 🔎

Written by Pulkit Agrawal
Updated over a week ago

Users not identified error

If you see this within the Chrome Extension

Written by Pulkit Agrawal
Updated over a week ago

My Tour is not showing up

Troubleshooting steps to take when you or your users are not seeing a Tour as expected

Written by Pulkit Agrawal
Updated over a week ago

Advanced troubleshooting & debugging for tours not showing

Use console commands to investigate why users are not seeing tours of if they are seeing a tour when they shouldn't be

Written by Aaron Cody
Updated this week

Editor issues

Typing breaking when using Chameleon

How to stop conflicts between keyboard shortcuts and typing within the Chameleon Editor

Written by Pulkit Agrawal
Updated over a week ago

I can't scroll down the Chameleon Editor

If you're having trouble moving the Sidebar relative to your page

Written by Pulkit Agrawal
Updated over a week ago

Using Chameleon on Internet Explorer

How to setup the Chameleon Editor on IE (not recommended)

Written by Pulkit Agrawal
Updated over a week ago