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Troubleshooting

Troubleshooting

If you don't see a tour or something unexpected happens

Pulkit Agrawal avatar Aaron Cody avatar
7 articles in this collection
Written by Pulkit Agrawal and Aaron Cody

How to report an issue

If you need the Chameleon team to investigate an issue you're having then please follow these guidelines
Pulkit Agrawal avatar
Written by Pulkit Agrawal
Updated over a week ago
Using the Tour Editor

I don't see the Chameleon sidebar

Troubleshooting around not seeing the Chameleon sidebar on your website 🔎
Pulkit Agrawal avatar
Written by Pulkit Agrawal
Updated over a week ago

Typing breaking when using Chameleon

How to stop conflicts between keyboard shortcuts and typing within the Chameleon Editor
Pulkit Agrawal avatar
Written by Pulkit Agrawal
Updated over a week ago

I can't scroll down the Chameleon Editor

If you're having trouble moving the Sidebar relative to your page
Pulkit Agrawal avatar
Written by Pulkit Agrawal
Updated over a week ago

Using Chameleon on Internet Explorer

How to setup the Chameleon Editor on IE (not recommended)
Pulkit Agrawal avatar
Written by Pulkit Agrawal
Updated over a week ago
Tours not showing

My tour is not showing up

Troubleshooting steps to take when you or your users are not seeing a tour as expected
Pulkit Agrawal avatar
Written by Pulkit Agrawal
Updated over a week ago

Advanced troubleshooting & debugging for tours not showing

Use console commands to investigate why users are not seeing tours of if they are seeing a tour when they shouldn't be
Aaron Cody avatar
Written by Aaron Cody
Updated over a week ago