For an overview of how Chameleon Surveys work, please read this article first. 

You can collect free-form text responses from your users as a follow-up to a Chameleon Survey step. For example, after a user responds to an NPS survey, you can request additional written feedback. 

Including the Response step in a Survey

You can add a Response step to any Chameleon Survey from the Chameleon Editor:

Once the Response step is added you can disable it from the Sidebar, by hovering over that row and clicking 'Disable':

Coming soon: If you'd like to collect free-form text feedback, without a preceding Survey question, then you can do so by selecting the "Input" Survey type. This will not include the first Survey step and have the Response step as the first step, followed by an optional Thank You step. 

Customizing the Response step 

Once you have included the Response step in a Survey, you can customize the content of this for each answer of the Survey step. 

For example, you may want to ask different questions depending on whether a user answered the Survey step positively or negatively. 

You can customize the following items:

  • Question (body copy)
  • Placeholder copy
  • Button copy
  • Button action (what happens when a user clicks this)

To do this, select the relevant tab in the Chameleon Editor corresponding to the answer in the Survey step for which you want to customize the Response step. You can then select any of the individual step components (by clicking on them directly) to further configure this. 

Downloading responses

You can find all the results of your Surveys within the Chameleon dashboard, and can also download your responses as a CSV file. 

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