As with any SaaS business, Chameleon uses best-in-class products ("vendors") to help us deliver the best functionality and user experience for our customers. This article gives an overview of what we use and where you can find more information about the GDPR compliance of these vendors.
To learn more about Chameleon's commitment to GDPR please read this article.
Heroku is a cloud platform to host and deploy our application code (the basis of the Chameleon software application). This serves as the infrastructure that allows us to log you into the correct account, or show you the correct colors when you add a particular HEX code etc.
MongoDB is our database provider, where we store all data associated with Chameleon. This is what holds the information about the configuration of a tour you created or the history of what a user has seen (to ensure they don't see it again). It's our source of truth and key component in allowing Chameleon to function.
Compose is our secondary database provider, where we cache data associated with Chameleon. This is what holds the information about asynchronous jobs, incoming data from integrations and statistics on various functions of the Chameleon APIs.
Segment is an API hub; in addition to our database, we send all user interaction and analytics data through Segment and then onwards to other vendors.
Amplitude and Mixpanel are analytics platforms that help us understand what parts of our product users are engaging with. We also track overall tour data by account (e.g. how many tours were started on a certain domain). We don't collect or see any user attribute data you are sending to Chameleon here.
Heap is an analytics platform that helps us understand how our website is performing and which actions visitors and prospects are taking. If you create an account with Chameleon, your sign-up information is available here, to help us understand which actions are helpful to those that sign-up.
FullStory is a full-session replay product that helps us see clearly what actions our website visitors take and where they might get stuck or confused. This alerts us to issues that we can resolve.
Stripe is our credit card and payment processing platform. Stripe handles all the sensitive credit card and account information on our behalf so we can rely on their super-secure system and keep your data safe.
ChartMogul is our revenue tracking and analysis software, so we can see which customers we have and the payment status of each customer easily. It also help us track our growth and better understand how different customer cohorts are behaving to enable us to create a successful business. The data comes directly from ChartMogul's native integration with Stripe.
Intercom helps us manage our communication (emails and in-app messages) and support (tickets and help articles) with our customers. Intercom also supplements our customer data from other sources, and you can read more about this here.
MailChimp help us hold and manage our lists of email addresses, to ensure our email updates get into your inboxes. It helps us know which users have subscribed and enables us to compose and deliver content to help you learn more about Chameleon and user onboarding.
Zendesk Connect (formerly Outbound.io) is an transactional email management platform. We use it to send emails such as magic login links, or when you invite your colleagues to Chameleon.
Slack is our internal communications platform (instead of email) and also contains a stream of events that our customers are taking, such as payments, errors, usage and tickets. This helps everyone know about issues to respond to quickly and provides us a clearer idea of what's happening with "in the wild".
We use AdRoll's pixel (cookie) to enable us to show visitors to our website ads about Chameleon and our content on sites around the web. This helps reminds prospective customers about Chameleon's value and helps us grow our business.
AdWords by Google
We use AdWord's pixel (cookie) to enable us to show visitors to our website ads about Chameleon and our content on the Twitter platform. This helps reminds prospective customers about Chameleon's value and helps us grow our business.
We use Facebook's pixel (cookie) to enable us to show visitors to our website ads about Chameleon and our content on the Facebook platform. This helps reminds prospective customers about Chameleon's value and helps us grow our business.
We use Twitter's pixel (cookie) to enable us to show visitors to our website ads about Chameleon and our content on the Twitter platform. This helps reminds prospective customers about Chameleon's value and helps us grow our business.
Calendly is our meeting schedule service, to us find time to talk to our customers and prospects, for demo calls, webinars, troubleshooting meetings etc. which require registration.
Zoom is our video conferencing platform. We also use it for hosting webinars or group calls, and this sometimes requires registration.
Typeform is our surveying tool and we utilize it when gathering ad-hoc customer feedback, or for accepting security vulnerability info and employee referrals. Chameleon also has a Typeform integration, meaning customers can show Typeform surveys to their customers within their products from Chameleon product tours.
DocuSign is our contract management tool, which we use to collect e-signatures in contracts with our larger customers.